• TOPIC CATEGORIES
    Ticket Information Transportation, Arrival, and Parking Security and Prohibited Items Miscellaneous Information

    Frequently Asked Questions
    for Concerts and Events

    What types of events occur at the Multipurpose Activity Center (MAC)?

    In addition to live concerts and family shows, the MAC hosts athletic events such as basketball and track, along with special events, such as University’s Winter Commencement and Monmouth University’s Open House. The MAC also hosts community events by off-campus organizations such as retreats, youth programs, graduations, and social functions.

    What if the event I’m attending is a non-Monmouth University event?

    Ticket information for events being held in the MAC by external organizations can be obtained by contacting the organization directly. Please note that answers to the questions listed on this page may not apply to external organization events in the MAC. Questions regarding non-Monmouth University events should be directed to the organization holding the event. Should you need assistance locating contact information for the organization, please contact the Office of Conference and Event Services at 732.571.3473


    TICKET INFORMATION

    Where can I buy tickets for concerts and shows?

    Purchase tickets through Ticketmaster.com, toll-free phone charge at 800-745-3000, and in person at the MAC and Pollak Theatre box offices.

    What forms of payment are accepted?

    • Cash
    • Checks made payable to Monmouth University
    • Visa
    • MasterCard
    • Discover Card
    • American Express

    Where is the Ticket Booth/Will Call Booth located?

    The Monmouth University Central Box Office is located to the right of the main entrance of the MAC and one window is open in the entrance lobby next to the Bookstore.

    What time does the Ticket Booth open?

    The box office hours are 9 a.m. to 5 p.m., Monday to Friday. On days of show, please check the event profile on the MAC Web site for information specific to each concert.

    Will Call

    The Will Call Window is located at the Central Box Office. If you are picking up tickets at Will Call, please bring a valid photo ID (license or passport) and the credit card used to purchase the tickets. Monmouth University students must have current student photo ID. Please be aware that the Will Call Window generally opens three hours prior to event start time and closes one-half hour after the event start time.

    Lost Tickets

    If you do not receive your tickets in the mail, or if they are lost or stolen, please contact your point of purchase.

    Cancelled/Postponed Events

    In the event that a concert is cancelled or postponed, please visit the event profile on the MAC Web site, specific to the event for which you possess tickets, for more information.

    Refunds and Exchanges

    There is a no refund, no exchange policy on tickets for all concerts.

    Group Information

    Please call our Central Box Office at 732-263-6889.


    TRANSPORTATION/ARRIVAL/PARKING

    Where is the MAC at Monmouth located?

    The MAC is located on the north end of the main campus. For additional information, please visit our driving directions or our printable campus map.

    Where will I park?

    Parking is available in the Monmouth University parking lots accessible from Larchwood Avenue. On-street parking is generally prohibited.

    Will I have to pay for parking?

    A parking fee will be charged at certain concerts and events. Visitors should check the event details to learn if a fee will apply.

    What time do the parking lots open?

    For concerts, the parking lots generally open three hours before the start of the concert. Please check the event profile on the MAC Web site for information specific to each concert.

    Is valet parking available?

    Valet parking is available for some concerts. Please check the event profile on the MAC Web site for information specific to each concert.

    Am I allowed to tailgate in the parking lots?

    No. Tailgating is prohibited.

    Where is the closest train station?

    The closest train station is the Long Branch station (North Jersey Coast Line) about 1.5 miles (2 kilometers) from the campus. There is a taxicab dispatch office at the train station for easy transportation to campus.

    What time do the doors open?

    Generally, the doors open one hour prior to the start of the concert. Please check the event profile on the MAC Web site for information specific to each concert.


    SECURITY/PROHIBITED ITEMS

    Can I carry in items with me?

    In the interest of guest safety and enjoyment, Monmouth University reserves the right to prevent certain items from being carried into the facility. Patrons with prohibited items should return them to their vehicle or discard them. Items cannot be left outside the venue doors. Unlawful items that are discovered during inspections are subject to being confiscated, and the person in possession of those items is subject to arrest.

    Prohibited Items

    Prohibited items include but are not limited to: cans; bottles; backpacks/bags; food; alcohol; drugs; smoking materials; cameras; video equipment; recording equipment; sharp or dangerous items (weapons, knives, spiked items, chains, fireworks, and mace); laser pointers; and skateboards.

    Cameras

    This policy is at the discretion of the artist. Please check the concert profile for more information.

    Recording Devices

    Video camera and audio recording devices are strictly prohibited.


    MISCELLANEOUS

    Can I go outside and re-enter?

    No. Re-entry is not allowed.

    Are handicap accommodations available?

    Yes, there will be a sign for the ADA accessible entrance. Elevators are located in the southwest corner of the building. Wheelchair seating is available. A companion ticket can also be purchased. Assistive Listening Devices, which operate on an FM frequency, are available for deaf and hearing-impaired patrons. Please call the Box Office to reserve ALD in advance of the event.

    Are ATM machines available?

    There is an ATM machine located inside the MAC just inside the main entrance.

    Concessions

    Snacks and drinks are sold at concession stands located inside the MAC. Outside food and beverages are not permitted in the MAC. Debit and credit (Visa and MasterCard) are accepted at the two main concession stands but not at satellite kiosks.

    Designated Smoking Area

    There will be a “Designated Smoking Area” located outside of the exit door located near the south west elevator. Anyone caught smoking in the facility will be extricated. No re-entry will be permitted.

    Alcohol Management

    Alcoholic beverages may be sold at specific events. All guests may be required to show valid ID to purchase alcohol. Management reserves the right to refuse the sale of alcohol to any guest.

    Children

    Everyone who attends a show must have a ticket. We do not recommend bringing infants to performances. Strollers may not be brought in to the seated area of the venue.

    First Aid

    Medical staff is available at most events for medical emergencies.

    Where can I pick up lost and found items?

    You can check with the Monmouth University Police Department (MUPD) Dispatch Desk at 732-571-4444 (extension 4444 from an on-campus telephone) to ask if your missing item has been found . You may claim recovered items at MUPD Headquarters with appropriate identification. The MUPD is open 24 hours a day, 7 days a week, and is located at the corner of Cedar and Norwood Avenues.